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Studio Policy

For drum lessons to commence with Dave Goodman at My Drum Practice, you must fill in and submit the Registration Form at https://mydrumpractice.com/drum-lessons. Your privacy is important to us, and so the use of email addresses as well as other contact and personal information submitted through that form is subject to our privacy policy.

Please take a few minutes to read and understand the Studio Policy carefully as, by submitting the Registration Form, you indicate your agreement with the Policy. All lessons are bound by this agreement and it is recommended that you print this page and keep a copy handy for your reference in case any dispute arises. The policy may be updated from time to time as necessary, and you will be notified of these changes as they occur.

For quick scrolling, click on the following headings:

1. Fees, Lesson Lengths, Location, Bookings, Absences, Invoicing & Payments
   a. Fees
   b. Lesson Length
   c. Locations
   d. Regular Bookings
   e. Occasional Bookings
   f. Invoicing & Payment
2. Cancellations, Use of Make-up Lesson Credits, Limits, Expiry & Refunds
   a. Cancellations
   b. Use of Make-up Lesson Credits
   c. Make-up Lesson Limit & Expiry
   d. Refunds
3. Late Payments, Suspension, Discontinuation & Enrolment Changes 
   a. Late Payments & Suspension of Lessons
   b. Discontinuation of Regular Lessons
   c. Enrolment Changes for Regular Lessons
4. Practice, Recording of Lessons & Using the Student Portal, Parent Sit-ins & Progress Reports
   a. Practice
   b. Recording of Lessons
   c. Monitoring Your Progress Through the Student Portal
   d. Access to Student Portal
   e. Sitting In
5. Additional Terms & Requirements for Skype Lessons
6. Additional Terms for Visiting Tertiary Students & Off-site Secondary Students

 




1. Terms General to all Students and Parents

 

a. Fees
Dave's hourly rate for teaching for new students is $95 + GST.

b. Lesson Length
Minimum lesson time is 60 minutes for all students. All efforts will be made to schedule lessons at the most convenient times. If you wish for a longer time, please let us know.

c. Location
Lessons take place at My Drum Practice located in Berowra Heights on Sydney's Upper North Shore. Dave is also available over Skype when you provide your Skype username.

d. Regular Bookings
Regular lessons are defined as ongoing and occur weekly for four terms throughout the year excluding public holidays as set out below. Regular fortnightly lessons are available to adult students only. Regular students are committed to at least one entire term, which is booked in advance.

    Term dates for 2019 are:  

    • Term One: Tuesday 29 January - Saturday 13 April inclusive (11 weeks) 
    • Term Two: Monday 29 Apr - Saturday 6 July inclusive (10 weeks) 
    • Term Three: Monday 22 July - Saturday 28 September inclusive (10 weeks) 
    • Term Four: Monday 14 October - Saturday 21 December inclusive (9 weeks)

    Public holidays occurring during 2019 terms are: 

    • Friday 19 March: Good Friday
    • Saturday 20 March: Easter Saturday
    • Sunday 21 March: Easter Sunday
    • Monday 22 Mar: Easter Monday
    • Monday 10 June: Queen's Birthday
    • Monday 7 Oct: Labour Day

    More frequent regular bookings take scheduling priority over less frequent regular bookings.

      e. Occasional Bookings
      Occasional bookings are defined as being irregular or one-off in nature. Occasional lessons are subject to availability, and regular bookings take scheduling priority over irregular bookings.

      f. Invoicing & Payment

      i) Regular Bookings
      Regular lessons are booked and billed one term in advance. The year is divided into four terms, which vary in length, and the fees are calculated accordingly by the number of lessons available in each term, taking into account the public holidays listed above. The number of lessons for which you are being charged will be indicated on each invoice. We will invoice you two weeks prior to the commencement of each term, or at the time of booking if newly enrolled mid-term.

      ii) Occasional Bookings
      The invoice will be emailed to you at the time of booking.

      iii) Payment (All Bookings)

      Payment is to be made within 14 days of the invoice. Notice of receipt of payment will be issued promptly after funds clear. Payment may be made via:
      • Direct deposit using bank account details shown in your invoice (our preferred method - no fees apply);
      • Our online facility for credit / debit card payments using the link found in your invoice (fees apply);
      • Credit / debit card on site using our card reader (fees apply);
      • CASH WILL NOT BE ACCEPTED.

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      2. Cancellations, Make-up Lesson Credits, Expiry & Refunds


      a. Cancellations 
      If you wish to cancel a lesson for any reason, including illness, you are required to provide at least 24 hours notice in writing. A make-up lesson credit will be issued for lessons cancelled with more than 24 hours notice, essentially, allowing the possibility of rescheduling the lesson. If you are eligible to receive a Make-up Lesson Credit, wherever possible, it is recommended that an alternate time is booked in the same week the original lesson was cancelled in.

      * Any lesson cancelled within 24 hours prior to the lesson start time will be forfeited without a make-up lesson credit being issued, is still billable, and non-refundable.

      b. Use of Make-up Lesson Credits
      Make-up lesson credits for lessons missed due to student cancellation are offered from time to time at the teacher's sole discretion when notice of more than 24 hours is given for cancellation. Make-up credits are not transferable between family members. If the make-up lesson times offered do not prove convenient to you, the make-up lesson credit will be forfeited. Dave has a busy performing schedule and, at times, emergent performances will require your lesson to be rescheduled, sometimes at short notice. For make-up lesson credits raised due to Dave cancelling, he will make every reasonable attempt to book a make-up lesson with you as soon as possible and within the term during which the credit was raised.

      * Please note that make-up lesson credits are not transferrable into cash refunds in any way, and they do not reduce the cost of the following bill. They are a convenient way to schedule in the full number of lessons per term in the event that emergent events conflict with your regular booking. If you are absent from a Make-Up Lesson for any reason, the make-up lesson credit will be forfeited.

      c. Make-up Lesson Credit Limit & Expiry 
      Make-up lesson credits are limited to a maximum of two per student per term and automatically expire if unredeemed by the end of the term, or 91 days after issue for Occasional Lessons. Dave will make all reasonable attempts to schedule make-up lessons for you as soon as possible. You must also make all reasonable attempts to accept the booking of a make-up lesson, or to book your own make-up lessons using the calendar in the Student Portal.

      e. Refunds 
      Lesson fees are non-refundable.

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      3. Late Payments, Suspension & Discontinuation


      a. Late Payment & Suspension

      If payment is not made within 14 days of the invoice date, lessons will be suspended immediately until payment is made in full. Any lessons suspended for this reason will not be made up and will still incur the full fee. If payment is not received within 28 days, an external debt collection agency may be engaged with all recovery fees payable by you.

      b. Discontinuation of Regular Lessons
      Notice in writing of termination of regular weekly or fortnightly lessons must be given at or prior to the final lesson at the end of the term. If notice is received after that time, a cancellation fee will be charged equalling half of the following term's fees. This fee will be payable even though the student will not be attending any lessons. It is assumed that a student is continuing unless such notice is given. This applies from the end of one year to the beginning of the next as well as from term to term.


      c. Enrolment Changes for Regular Lessons
      Notice in writing of request to change enrolment to less frequent lessons is available to adult students only, and must be given at or prior to the final lesson at the end of the term. If notice is received after that time, the following term's full regular fees will be payable at the frequency of lessons prior to the request for change even if the student does not attend all of the lessons. It is assumed that a student is continuing on the same enrolment pattern unless such notice is given. 
      This applies from the end of one year to the beginning of the next as well as from term to term.


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      4. Practice, Recording of Lessons & Using the Student Portal


      a. Practice

      In order for you to succeed or make progress in learning to play an instrument, regular practice is required. You are encouraged to establish a regular practice routine with Dave's guidance. The rate and quality of your musical progress, as well as the amount of pleasure derived from playing the drums, depends largely upon the amount and quality of practice undertaken by the student.

        b. Instrument 
        You will need to ensure that you have adequate equipment to practice on regularly at home. Dave will discuss this with you prior to the commencement of lessons.

        c. Recording Lessons
        Students are welcome and encouraged to record lessons when possible. We have a stereo digital recorder that can be easily set up to record lessons. If you wish to record your lesson, please supply your own dedicated media (such as an SDHC card) to use with the device. If you don't have a dedicated SDHC card with you on the day, we can arrange to use one of our cards and upload the file to you. This, however, takes time, and incurs an upload fee of $25.

        Recordings of lessons contain what is deemed Confidential Information. Recordings are for the sole, exclusive and private use of the student for education purposes only, and are strictly not for publication.

          c. Access to Student Portal
          The Student Portal is, and will remain, accessible at all times to active regular students and parents. Access to the Student Portal may be closed immediately following the student's final lesson or following notice of discontinuation

          For irregular students, the portal will only remain accessible within the month of your most recent lesson, and will be accessible once again immediately upon subsequent bookings.

          d. Sitting In
          Parents may not sit in on lessons. Dave keeps accurate and detailed notes that are emailed to students and parents after the conclusion of each lesson when necessary. All relevant information including special requests and recommendations are included therein.

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          5. Additional Terms & Requirements for Skype Lessons


          a. Payment & Booking Confirmation

          An invoice will be issued once an agreement has been made to proceed with Skype lessons. Booking is only confirmed once payment has been made.

          b. Contact
          It is your responsibility to familiarise yourself with these details and to understand the process as refunds will not be issued due to a student failing to initiate the lesson.

          c. Connectivity
          If you find that you are experiencing any kind of connectivity and/or technical issues or difficulties at your end, send an email immediately if possible, and/or send an SMS to +61414297190. Skype lessons missed due to unavoidable technical difficulty may be rescheduled subject to section 2. above.

          d. Requirements
          For your Skype lesson to work properly, please make sure you meet the following minimum requirements: 

          • Download Skype, available for free at skype.com, create an account and username 
          • Use only high-speed Internet connections 
          • Make sure your computer has a webcam installed or attached. Position your webcam high over your drums so that your hands and face can be easily seen 
          • Have your regular drumset, a practise pad, a metronome, a pencil, an eraser, and some manuscript paper handy 
          • If you are working through a particular text or set of exercises and you'd like Dave's feedback on your progress through those materials, please be prepared to send PDF copies of that material to Dave in advance of your lesson. Dave will scan and email to you all notes at the conclusion of the lesson
          • Fluency in English 
          • My Drum Practice is located on the Upper North Shore in Sydney, Australia with the local timezone being GMT+10. Times are generally available between the hours of 10:00 AM and 7:00 PM, Monday to Saturday, pending availability. Skype lessons that only require the use of a practise pad are available until about midnight GMT +10

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          6. Additional Terms for Visiting Tertiary Students & Off-site Primary or Secondary Students


          Off-site primary or secondary students for whom lessons take place on the school campus, and students enrolled at tertiary or other institutions, receiving subsidised lessons or otherwise, please refer to the schedule of fees and the signed agreement between you and your institution and abide by the terms and conditions therein in accord with the policies presented here regarding your private lessons with Dave.

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          Last updated 30 Jan 2019